Keep your next step clear.
For account access, document delivery, subscription setup, privacy or assisted account deletion, contact odymov@altiteck.com. Include your firm name and a non-sensitive request ID or error message, if available.
Do not email client documents, passwords, authentication codes, purchase tokens or financial credentials to support. No numerical response-time, resolution-time, uptime or service-credit commitment is included.
Client access
Open your invitation, then confirm access. If it expired or was already used, request a new sign-in link. If you have not been invited, ask your firm to assign your email address to the correct legal entity.
Safety scan pending
Your upload is stored privately while its malware scan is pending. It is not yet available for download, review or delivery. Use “Refresh scan status” on the request to check again. A pending result alone does not require a replacement. If a scan cannot complete or the request reports a safety problem, contact your firm or support using the request ID; do not email the file.
Returned documents
Read the return reason on the individual item and upload a replacement against that same checklist item. Check the legal entity, reporting period and coverage. Every replacement needs its own safety checks and fresh human review.
Delivery needs attention
Firm staff can review failed files in Deliveries. Restore the designated SharePoint permission or configuration, then retry that file. Previously successful deliveries retain their receipts.
Subscription setup
When a Marketplace subscription is available to your account, use its “Configure account” action and sign in as the subscription beneficiary. A firm administrator binds the purchase to one provisioned workspace and activates the service. Configure SharePoint and its additional administrator consent after activation to enable delivery. See the Marketplace page for current purchase availability.
Access, export and account deletion
Client contacts should first ask their firm about client records. Authorized firm administrators can request assisted access, export or account deletion at odymov@altiteck.com. We authenticate the administrator and verify the firm, requested scope and export instructions. Our target is active-service deletion within 30 days after verification and export instructions, subject to documented lawful exceptions; this does not postpone an earlier applicable legal deadline.
Cancellation alone does not delete stored records. Recovery-copy expiry is handled separately, and your firm controls its SharePoint copies. Review the deletion, export and backup procedure before requesting deletion.